Refund Policy
We understand that sometimes things don't work out, and that's okay. At Bellevelle, your satisfaction is our priority, and we’re here to make returns as simple and hassle-free as possible.
30-Day Return Window
You have 30 days from the date of delivery to return your item(s) for any reason—whether it didn’t fit, wasn’t quite what you expected, or you just changed your mind.
How It Works
- Initiate Your Return: Contact our friendly customer support team at customerservice@bellevelle.store to start your return. Please provide your order number and the reason for your return to help us process it quickly.
- Receive Your Prepaid Label: We’ll send you a prepaid shipping label—yes, we cover the shipping costs!
- Send It Back: Package your item securely, attach the prepaid label, and drop it off at your nearest shipping location.
Eligibility for Returns
- Items must be in their original condition: unworn, unwashed, and with all tags attached.
- Certain items, such as final sale items, may not be eligible for returns. Please check the product description for specific details.
Refund Process
- Once we receive and inspect your return, we’ll process your refund within 5-7 business days.
- Refunds will be issued to your original payment method.
Exchanges
If you’d like a different size, color, or style, we recommend returning your original item and placing a new order for the replacement.
We’re Here to Help
Have questions or need assistance? Reach out to us at customerservice@bellevelle.store, and we’ll be happy to help.
Thank you for shopping with us—we’re here to ensure your experience is as seamless as possible!
Warm regards,
The Bellevelle Team